Charles Schwab’s purpose is to help everyone become financially fit. Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all. For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them.
At Schwab, we respect the unique differences of our employees, our clients and the communities we serve – striving to create a consistent and rewarding employee experience. If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there’s a place for you at Schwab!
Organization Objective/Purpose:
Information Technology Operations (ITO) is a key function within Data Center Operations. Our vision is to utilize best practices to transform ITO into a highly agile organization that provides superior customer service, seizes growth opportunities and reacts to the demands of regulators and competitive pressures. This will allow ITO to increase efficiencies and control costs in order to remain the technology vendor of choice for the Charles Schwab Corporation.
Brief Description of Role:
This position is a technical staff role for operations. Staff member’s responsibilities will include alert monitoring, triaging and recording incidents, participating in service recovery events, and handling incoming calls and tickets from business partners. The ideal candidate will have a passion for problem solving and the ability to quickly learn new concepts. Previous experience administering mission critical application environments that require 100% uptime is preferred. Strong customer advocacy and continuous process improvement focus is a must. Demonstrated ability to resolve business and service impacting problems while evaluating all alternatives and consulting with other technical members of the organization is required. Participation in weekend on-call rotation required.
Technical/Functional Qualifications:
- This candidate will need a minimum of 3-5 years progressive experience supporting multi-tiered, multi-OS, highly available, mission critical environments
- Knowledge of and experience with different server operating platforms, especially Windows and Unix
- Experience with IIS/Web services in a load balanced Active Directory global infrastructure
- Experience with Antivirus programs, Spam Filters, and Web monitoring
- Networking skills in TCP/IP; DNS and traffic flows
- Internet and hardware technologies such as load balancers, firewalls, clustering
